SchoolMint incident

SmartChoice Degraded performance

Minor Resolved View vendor source →

SchoolMint experienced a minor incident on February 15, 2024 affecting Enrollment Portal (SmartChoice), lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2024, 03:59 PM UTC
Resolved
Feb 15, 2024, 07:31 PM UTC
Duration
3h 31m
Detected by Pingoru
Feb 15, 2024, 03:59 PM UTC

Affected components

Enrollment Portal (SmartChoice)

Update timeline

  1. investigating Feb 15, 2024, 03:59 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 15, 2024, 04:50 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 15, 2024, 04:58 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 15, 2024, 06:21 PM UTC

    A fix has been deployed and we are monitoring. This issue was impacting Admins on only certain browsers

  5. resolved Feb 15, 2024, 07:31 PM UTC

    This incident has been resolved.