SchoolMint incident

Degradation of Service

Minor Resolved View vendor source →

SchoolMint experienced a minor incident on September 19, 2019 affecting SchoolMint Hero, lasting 15h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2019, 02:42 PM UTC
Resolved
Sep 20, 2019, 05:59 AM UTC
Duration
15h 17m
Detected by Pingoru
Sep 19, 2019, 02:42 PM UTC

Affected components

SchoolMint Hero

Update timeline

  1. investigating Sep 19, 2019, 02:42 PM UTC

    Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

  2. identified Sep 19, 2019, 03:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 20, 2019, 12:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 20, 2019, 05:59 AM UTC

    This incident has been resolved.