SchoolMint incident

Degradation of Service

Major Resolved View vendor source →

SchoolMint experienced a major incident on November 19, 2019 affecting SchoolMint Hero, lasting 7h 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2019, 04:00 PM UTC
Resolved
Nov 19, 2019, 11:59 PM UTC
Duration
7h 58m
Detected by Pingoru
Nov 19, 2019, 04:00 PM UTC

Affected components

SchoolMint Hero

Update timeline

  1. investigating Nov 19, 2019, 04:29 PM UTC

    Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

  2. investigating Nov 19, 2019, 04:46 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 19, 2019, 04:57 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Nov 19, 2019, 05:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Nov 19, 2019, 05:37 PM UTC

    We are currently investigating this issue.

  6. monitoring Nov 19, 2019, 06:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Nov 19, 2019, 11:59 PM UTC

    This incident has been resolved.