SchoolMint incident

Service Outage

Major Resolved View vendor source →

SchoolMint experienced a major incident on March 5, 2020 affecting Enrollment Admin Portal and Enrollment Family Portal and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2020, 04:38 PM UTC
Resolved
Mar 05, 2020, 06:17 PM UTC
Duration
1h 39m
Detected by Pingoru
Mar 05, 2020, 04:38 PM UTC

Affected components

Enrollment Admin PortalEnrollment Family PortalSchoolFinder

Update timeline

  1. investigating Mar 05, 2020, 04:38 PM UTC

    SchoolMint is currently experiencing a service outage. Our team is actively working to resolve the issue.

  2. identified Mar 05, 2020, 04:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 05, 2020, 04:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 05, 2020, 06:17 PM UTC

    This incident has been resolved.