SchoolMint incident

Service Outage

Major Resolved View vendor source →

SchoolMint experienced a major incident on August 12, 2020 affecting SchoolMint Hero, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2020, 06:19 PM UTC
Resolved
Aug 12, 2020, 06:46 PM UTC
Duration
27m
Detected by Pingoru
Aug 12, 2020, 06:19 PM UTC

Affected components

SchoolMint Hero

Update timeline

  1. investigating Aug 12, 2020, 06:19 PM UTC

    Hero is currently experiencing a service outage. Our team is actively working to resolve the issue.

  2. investigating Aug 12, 2020, 06:19 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 12, 2020, 06:23 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 12, 2020, 06:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 12, 2020, 06:46 PM UTC

    This incident has been resolved.