SchoolMint incident

AWS Connectivity Issues Across Products

Minor Resolved View vendor source →

SchoolMint experienced a minor incident on December 15, 2021 affecting Family Portal and Enrollment Admin Portal and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 04:07 PM UTC
Resolved
Dec 15, 2021, 04:40 PM UTC
Duration
32m
Detected by Pingoru
Dec 15, 2021, 04:07 PM UTC

Affected components

Family PortalEnrollment Admin PortalAdmin PortalEnrollment Family PortalSync ServiceSchoolFinderSchoolMint HeroEnrollment Portal (SmartChoice)

Update timeline

  1. investigating Dec 15, 2021, 04:07 PM UTC

    We are currently aware that some customers are unable to login to SchoolMint products. Our preliminary investigation has determined that Amazon Web Services is experiencing connectivity issues with their hosting region in Oregon.

  2. monitoring Dec 15, 2021, 04:16 PM UTC

    Amazon Web Services has confirmed connectivity issues with multiple regions. We are continuing to monitor status reports from AWS. We are seeing some renewed connectivity to our SchoolMint products.

  3. resolved Dec 15, 2021, 04:40 PM UTC

    Amazon Web Services has confirmed connectivity to affected regions has been restored. SchoolMint has confirmed access to products has been restored and is stable.