SchoolMessenger incident
Customer Central and PowerSchool Assistant - Intermittent Availability
SchoolMessenger experienced a minor incident on September 16, 2026 affecting PowerSchool Customer Central and Chat and 1 more component, lasting 6h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 16, 2026, 12:24 PM UTC
Customer Central and PowerSchool Assistant are experiencing intermittent availability due to a Salesforce service disruption. For immediate assistance, please contact Support by phone. We are monitoring the issue and will provide updates as available.
- identified Sep 16, 2026, 01:26 PM UTC
Customer Central and PowerSchool Assistant continue to experience intermittent availability due to an ongoing Salesforce service disruption. Salesforce has identified that the initial remediation did not fully complete across all affected instances and is actively reapplying the fix. Some users who continue to experience issues after service restoration may need to refresh their browser session or sign out and back in. For immediate assistance, please contact Support by phone at 1-866-434-6276. We will provide additional updates as they become available.
- monitoring Sep 16, 2026, 04:10 PM UTC
Salesforce has identified that the scope of impact is narrower than initially understood and is continuing recovery efforts for the remaining affected instances. While some users may still experience intermittent errors or delays, PowerSchool is currently observing normal functionality for Customer Central and PowerSchool Assistant. We are continuing to monitor the situation closely and are working with Salesforce to confirm full resolution. Further updates will be provided as they become available.
- resolved Sep 16, 2026, 07:23 PM UTC
Salesforce has confirmed the service disruption has been resolved, and PowerSchool has observed stable performance and normal functionality for Customer Central and PowerSchool Assistant. Salesforce reports that instance stability and performance have returned to expected levels and has officially closed the incident. We appreciate your patience throughout this event. If you continue to experience any issues, please contact PowerSchool Support.