SchooLinks Outage History

SchooLinks is up right now

SchooLinks had 13 outages in the last 2 years totaling 33h 48m of downtime — averaging 0.5 incidents per month.

There were 13 SchooLinks outages since May 31, 2024 totaling 33h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.schoolinks.com

Major February 10, 2026

Application Unavailable Due to CDN Issues

Detected by Pingoru
Feb 10, 2026, 08:48 PM UTC
Resolved
Feb 10, 2026, 10:46 PM UTC
Duration
1h 58m
Affected: SchooLinks Web AppClever Single Sign-On (SSO)ClassLink Single Sign-On (SSO)College Application ManagerCourse Planner
Timeline · 3 updates
  1. investigating Feb 10, 2026, 08:48 PM UTC

    We are currently experiencing an outage where our application is not loading for users. This issue is caused by an ongoing service disruption with Amazon CloudFront, which is impacting our ability to serve application content. We are actively monitoring the situation and working with AWS to understand the scope and resolution timeline of the CloudFront issue. Update from AWS: https://health.aws.amazon.com/health/status

  2. monitoring Feb 10, 2026, 09:55 PM UTC

    AWS has reported early signs of recovery, and is continuing to work toward full recovery. At this moment the SchooLinks app is loading for many users. Our team is actively monitoring infrastructure health and will provide another update when this outage has been fully resolved.

  3. resolved Feb 10, 2026, 10:46 PM UTC

    SchooLinks is fully operational. AWS has confirmed a full recovery and we have not observed any further errors from our testing.

Read the full incident report →

Major October 21, 2025

Common App Outage

Detected by Pingoru
Oct 21, 2025, 02:47 PM UTC
Resolved
Oct 21, 2025, 05:24 PM UTC
Duration
2h 36m
Affected: College Application Manager
Timeline · 2 updates
  1. identified Oct 21, 2025, 02:47 PM UTC

    We are currently aware of an ongoing outage with the Common App platform. This is an external service issue and is not within our direct control. As a result, users may experience errors or disruptions when attempting to access or submit information via Common App through our platform. Our systems remain fully operational, workflows within College Application Manager that rely on Common App may be delayed or unavailable until their service is restored. We will continue to monitor the situation closely and provide updates as more information becomes available from the Common App team. Thank you for your patience and understanding.

  2. resolved Oct 21, 2025, 05:24 PM UTC

    Per Common App this issue has been resolved. Common App had brief interruption related to a pre-deadline release around 10:20 AM ET that lasted for about 20 minutes. Recommenders should not have any further problems with form submission. If a recommender did try to submit forms during that period, they should review the status of the form to make sure it was successfully submitted.

Read the full incident report →

Major October 20, 2025

AWS outage

Detected by Pingoru
Oct 20, 2025, 10:28 AM UTC
Resolved
Oct 20, 2025, 10:21 PM UTC
Duration
11h 52m
Affected: SchooLinks Web AppData ProcessingClever Single Sign-On (SSO)ClassLink Single Sign-On (SSO)College Application ManagerCourse Planner
Timeline · 6 updates

Read the full incident report →

Minor April 15, 2025

SAML Authentication Error

Detected by Pingoru
Apr 15, 2025, 07:48 PM UTC
Resolved
Apr 15, 2025, 08:38 PM UTC
Duration
50m
Affected: SchooLinks Web App
Timeline · 3 updates
  1. identified Apr 15, 2025, 07:48 PM UTC

    Some SAML authentication requests are currently failing. We have identified the issue and are in process of deploying a fix.

  2. monitoring Apr 15, 2025, 08:11 PM UTC

    A fix has been implemented and we're monitoring the results.

  3. resolved Apr 15, 2025, 08:38 PM UTC

    SAML authentication is fully functional. This incident has been resolved

Read the full incident report →

Major March 31, 2025

SchooLinks Platform Outage

Detected by Pingoru
Mar 31, 2025, 02:28 AM UTC
Resolved
Mar 31, 2025, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 31, 2025, 02:28 AM UTC

    On March 30, 2025 from 7:02 to 7:54 PM, we experienced a temporary outage. This resulted in a brief period during which you may have encountered slower response times, intermittent errors, or other performance-related issues while using our platform. The underlying issue was identified and resolved by our engineering team

Read the full incident report →

Minor January 30, 2025

Student Access Error

Detected by Pingoru
Jan 30, 2025, 01:30 PM UTC
Resolved
Jan 30, 2025, 01:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 30, 2025, 05:32 PM UTC

    On January 30, 2025, from 7:30 AM to 11:02 AM (CT), students who had not yet completed their onboarding were unable to access the SchooLinks platform, encountering a white screen upon logging in. Previously onboarded students were not affected. The issue was traced to an implementation error in our logic for tracking student progress through the onboarding process. Once identified, the SchooLinks Engineering team quickly diagnosed and resolved the problem, restoring full platform functionality by 11:02 AM.

Read the full incident report →

Major January 8, 2025

Course Planning Degraded Performance

Detected by Pingoru
Jan 08, 2025, 03:45 PM UTC
Resolved
Jan 08, 2025, 06:41 PM UTC
Duration
2h 55m
Affected: SchooLinks Web AppCourse Planner
Timeline · 2 updates
  1. monitoring Jan 08, 2025, 04:35 PM UTC

    On Jan 8th, from 9:19 to 9:28 AM CDT, our team identified reports of degraded performance for the Course Planning module. Initial investigations suggest this may be caused by increased database query latency. The Course Planning module and the rest of the platform have been fully operational since 9:29 AM CDT. Our team has deployed a fix which we're presently monitoring.

  2. resolved Jan 08, 2025, 06:41 PM UTC

    This incident has been resolved. We have continued to monitor our production environment and no further errors have been reported or identified.

Read the full incident report →

Minor December 9, 2024

SchooLinks Background Tasks Delays

Detected by Pingoru
Dec 09, 2024, 08:43 PM UTC
Resolved
Oct 22, 2023, 04:22 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 09, 2024, 08:43 PM UTC

    On October 22, 2023, from 11:22 until 11:55 am we experienced a delay in processing asynchronous or background tasks which may have created delays or errors in the performance of some background tasks such generating reports, indicator evaluation and data upload processing. This did not cause full errors or failures but instead just long delays. This was resolved at 11:55 am.

Read the full incident report →

Notice September 26, 2024

Partial Outage Due to Database Misconfiguration

Detected by Pingoru
Sep 26, 2024, 04:08 PM UTC
Resolved
Sep 26, 2024, 10:50 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 26, 2024, 04:08 PM UTC

    On 9/26/2024, from 6:23 AM to 6:59 AM, the SchooLinks platform experienced slower response times and partial unavailability for some users. The issue was traced to a database misconfiguration that occurred during a scheduled maintenance window which impacted query execution and performance. SchooLinks Engineering worked quickly to diagnose and rectify the issue. The platform was stabilized, and service was fully restored by 6:59 AM Central Time

Read the full incident report →

Major September 19, 2024

CAM Personal Details Error

Detected by Pingoru
Sep 19, 2024, 01:17 PM UTC
Resolved
Sep 19, 2024, 01:56 PM UTC
Duration
38m
Affected: SchooLinks Web App
Timeline · 3 updates
  1. identified Sep 19, 2024, 01:17 PM UTC

    Students unable to add personal information in CAM required for adding applications. We have identified the fix and currently deploying to production.

  2. monitoring Sep 19, 2024, 01:40 PM UTC

    A fix has been deployed and verified. We're monitoring usage

  3. resolved Sep 19, 2024, 01:56 PM UTC

    This incident has been resolved

Read the full incident report →

Major July 30, 2024

Classlink SSO Partial Outage

Detected by Pingoru
Jul 30, 2024, 02:45 PM UTC
Resolved
Jul 31, 2024, 12:29 AM UTC
Duration
9h 44m
Affected: ClassLink Single Sign-On (SSO)
Timeline · 4 updates
  1. investigating Jul 30, 2024, 05:24 PM UTC

    Classlink-initiated SSO requests from Classlink LaunchPad are currently failing. We're investigating this issue with ClassLink Partner Support Team. Until resolved, we encourage impacted users to use the Classlink SSO button from the SchooLinks login page located at: https://app.schoolinks.com/login/k12

  2. identified Jul 30, 2024, 08:57 PM UTC

    We've identified the issue and actively working on a solution with Classlink Partner Support Team

  3. monitoring Jul 30, 2024, 11:15 PM UTC

    A solution has been successfully implemented. We're actively monitoring for errors

  4. resolved Jul 31, 2024, 12:29 AM UTC

    This incident has been resolved. SchooLinks ClassLink SSO flows (both SchooLinks initiated and Classlink initiated flows from LaunchPad) are fully operational

Read the full incident report →

Major June 20, 2024

SchooLinks Performance Degradation

Detected by Pingoru
Jun 20, 2024, 09:30 PM UTC
Resolved
Jun 20, 2024, 10:21 PM UTC
Duration
50m
Affected: SchooLinks Web App
Timeline · 2 updates
  1. identified Jun 20, 2024, 09:53 PM UTC

    We are currently investigating performance degradation and the platform not loading for some users

  2. resolved Jun 20, 2024, 10:32 PM UTC

    This incident has been resolved

Read the full incident report →

Major May 31, 2024

SchooLinks Performance Degradation and Error in Senior Year End Activity

Detected by Pingoru
May 31, 2024, 01:17 PM UTC
Resolved
May 31, 2024, 03:38 PM UTC
Duration
2h 21m
Affected: SchooLinks Web App
Timeline · 4 updates
  1. identified May 31, 2024, 01:17 PM UTC

    We are have identified and issue around Senior Year End Activity preventing some students from completing the activity. Specifically if an enrollment decision has not been added. Some users may be experiencing slower that average response times when performing certain actions across the platform.

  2. identified May 31, 2024, 01:24 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 31, 2024, 02:00 PM UTC

    A fix has been implemented and deployed to our production environment and we're monitoring the results.

  4. resolved May 31, 2024, 03:38 PM UTC

    This incident has been resolved.

Read the full incident report →