SchoolAI Outage History

SchoolAI is up right now

Pingoru has recorded 30 incidents for SchoolAI: 4 in the last 12 months and 0 in the last 90 days.

Source: status.schoolai.com

30incidents recorded
4last 12 months
0last 90 days
112 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking SchoolAI in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202611 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 515 (0%)

Incidents, newest first

Major May 27, 2026 Document uploads failing 35m Frontend

Started May 27, 2026, 03:46 PM UTC· resolved May 27, 2026, 04:22 PM UTC

  1. investigating May 27, 2026, 03:46 PM UTC

    We are currently investigating the issue

  2. investigating May 27, 2026, 03:49 PM UTC

    A known issue causing multiple failures across the app related to File uploads, Create a Space, image generation, and Mission Control. We are identifying the root cause

  3. monitoring May 27, 2026, 04:16 PM UTC

    We have implemented a fix and are monitoring.

  4. resolved May 27, 2026, 04:22 PM UTC

    Document uploads appear to be working again, will continue to monitor

Read the full incident report →

Minor December 12, 2025 My Space/Spaces Degraded Performance 29m Frontend

Started Dec 12, 2025, 03:25 PM UTC· resolved Dec 12, 2025, 03:55 PM UTC

  1. investigating Dec 12, 2025, 03:25 PM UTC

    We are currently investigating this issue.

  2. identified Dec 12, 2025, 03:35 PM UTC

    We have identified the issue and deploying a fix

  3. resolved Dec 12, 2025, 03:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025 Cloudflare service outage 1h 18m Frontend

Started Nov 18, 2025, 01:31 PM UTC· resolved Nov 18, 2025, 02:50 PM UTC

  1. investigating Nov 18, 2025, 01:31 PM UTC

    The web app is not reachable due to a Cloudflare outage. We're investigating.

  2. monitoring Nov 18, 2025, 02:39 PM UTC

    Cloudflare's services are returning to normal in some areas, making the app available. Not all areas have been restored to service. Continuing to monitor.

  3. resolved Nov 18, 2025, 02:50 PM UTC

    Cloudflare service has been restored

Read the full incident report →

Major October 31, 2025 Student Login Issues 5h 5m Frontend

Started Oct 31, 2025, 03:50 PM UTC· resolved Oct 31, 2025, 08:55 PM UTC

  1. investigating Oct 31, 2025, 03:50 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 31, 2025, 06:21 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 31, 2025, 07:48 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Oct 31, 2025, 08:04 PM UTC

    We are deploying a fix to address the issue.

  5. monitoring Oct 31, 2025, 08:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 31, 2025, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 2, 2025 Degraded performance due to database load 2h 44m Web Application

Started Sep 02, 2025, 06:40 PM UTC· resolved Sep 02, 2025, 09:25 PM UTC

  1. investigating Sep 02, 2025, 06:40 PM UTC

    We're seeing exceptional database load and are investigating. Current impact should be minimal to most users, but search may be particularly affected.

  2. monitoring Sep 02, 2025, 09:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 02, 2025, 09:25 PM UTC

    Database size was increased to handle full load. Queries for Discover and Organize pages of the app are no longer timing out.

Read the full incident report →

Notice June 18, 2025 LTI assignment addition currently unavailable 1h 40m Frontend

Started Jun 18, 2025, 11:01 PM UTC· resolved Jun 19, 2025, 12:42 AM UTC

  1. identified Jun 18, 2025, 11:01 PM UTC

    We found an issue that was preventing LTI users attempting to embed a space as an assignment to be logged in automatically.

  2. monitoring Jun 19, 2025, 12:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 19, 2025, 12:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025 Google Firebase outage causing app login issues 2h 6m Frontend, Infrastructure

Started Jun 12, 2025, 06:31 PM UTC· resolved Jun 12, 2025, 08:37 PM UTC

  1. investigating Jun 12, 2025, 06:31 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 12, 2025, 06:33 PM UTC

    We've identified issues at Google Firebase that are preventing users from logging into SchoolAI: https://status.firebase.google.com/

  3. investigating Jun 12, 2025, 06:33 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 12, 2025, 08:21 PM UTC

    Logins are functional again

  5. resolved Jun 12, 2025, 08:37 PM UTC

    Issue is now resolved

Read the full incident report →

Minor March 10, 2025 Friday data missing 3h 24m Infrastructure, Data Processing: Background Tasks

Started Mar 10, 2025, 09:24 PM UTC· resolved Mar 11, 2025, 12:48 AM UTC

  1. investigating Mar 10, 2025, 09:24 PM UTC

    After completing database maintenance on Saturday morning, we discovered that our live web application was missing some data that was created and/or updated on Friday. This is affecting a subset of our users and organizations. This data has not been lost. We are working to restore this data.

  2. investigating Mar 10, 2025, 09:27 PM UTC

    We have restored missing users, organizations, documents and additional data. We are continuing to work to restore the remaining data.

  3. resolved Mar 11, 2025, 12:48 AM UTC

    All missing objects have been restored. We are continuing to investigate any updates to data that did not persist and will continue to resolve issues.

Read the full incident report →

Notice February 7, 2025 Users experiencing slow or non-responsive requests from server 44m Web Application

Started Feb 07, 2025, 02:57 PM UTC· resolved Feb 07, 2025, 03:42 PM UTC

  1. investigating Feb 07, 2025, 02:57 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 07, 2025, 03:08 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 07, 2025, 03:32 PM UTC

    We've resolved the server issue that reduced responsiveness for many users and are monitoring to make sure service remains stable.

  4. resolved Feb 07, 2025, 03:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 2, 2025 Degraded app performance 2h 33m Frontend, Infrastructure, Web Application

Started Feb 02, 2025, 07:09 PM UTC· resolved Feb 02, 2025, 09:43 PM UTC

  1. investigating Feb 02, 2025, 07:09 PM UTC

    We are currently investigating application performance issues.

  2. investigating Feb 02, 2025, 07:37 PM UTC

    We are continuing to investigate the issue.

  3. identified Feb 02, 2025, 09:23 PM UTC

    We are deploying a hotfix to address a network connectivity problem our infrastructure provider is experiencing.

  4. monitoring Feb 02, 2025, 09:37 PM UTC

    A fix has been deployed and we are monitoring the results

  5. resolved Feb 02, 2025, 09:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 13, 2024 Issue effecting student spaces 3h 49m Infrastructure

Started Dec 13, 2024, 07:40 PM UTC· resolved Dec 13, 2024, 11:30 PM UTC

  1. investigating Dec 13, 2024, 07:40 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 13, 2024, 11:30 PM UTC

    Resolved.

Read the full incident report →

Major December 12, 2024 Hosted models currently experiencing outage 3h 10m Infrastructure, Data Processing: Background Tasks

Started Dec 12, 2024, 12:07 AM UTC· resolved Dec 12, 2024, 03:18 AM UTC

  1. identified Dec 12, 2024, 12:07 AM UTC

    Our hosted model provider is currently experiencing an outage. As a result, the majority of our AI-enabled tooling is currently unavailable. We are closely monitoring the situation.

  2. resolved Dec 12, 2024, 03:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 7, 2024 Background tasks are not processing in a timely way 1h 13m Infrastructure, Web Application

Started Nov 07, 2024, 01:45 AM UTC· resolved Nov 07, 2024, 02:59 AM UTC

  1. investigating Nov 07, 2024, 01:45 AM UTC

    We are currently investigating this issue.

  2. resolved Nov 07, 2024, 02:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 25, 2024 File uploads failing 7m Frontend, Web Application

Started Oct 25, 2024, 03:15 PM UTC· resolved Oct 25, 2024, 03:23 PM UTC

  1. investigating Oct 25, 2024, 03:15 PM UTC

    Earlier this morning, the service we use for file partitioning and embedding stopped working. We are investigating.

  2. monitoring Oct 25, 2024, 03:20 PM UTC

    We just rolled out a fix

  3. resolved Oct 25, 2024, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 22, 2024 Outage affecting web application 1h 16m Frontend, Infrastructure, Web Application, Data Processing: Background Tasks

Started Oct 22, 2024, 06:56 PM UTC· resolved Oct 22, 2024, 08:12 PM UTC

  1. investigating Oct 22, 2024, 06:56 PM UTC

    Application is experiencing slowness and 502 errors. We're looking into the issue.

  2. monitoring Oct 22, 2024, 07:21 PM UTC

    Our cloud hosting provider is experiencing some intermittent issues, which is causing our app to perform abnormally. We've monitoring the situation as they work to resolve it.

  3. resolved Oct 22, 2024, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →