Scaleway incident

[MongoDB] - [fr-par] Unable to restore snapshots on previously restored instances

Minor Resolved View vendor source →

Scaleway experienced a minor incident on July 7, 2026 affecting Databases, lasting 3d 4h. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 09:04 AM UTC
Resolved
Jul 10, 2026, 01:32 PM UTC
Duration
3d 4h
Detected by Pingoru
Jul 07, 2026, 09:04 AM UTC

Affected components

Databases

Update timeline

  1. investigating Jul 07, 2026, 09:04 AM UTC

    Instances that were restored through snapshots can produce new snapshots, but cannot restore those snapshots. We are currently investigating this issue.

  2. identified Jul 08, 2026, 12:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 10, 2026, 01:32 PM UTC

    Les nouvelles instances restaurées ne seront pas impactées par ce problème. Les clients concernés par l'indisponibilité de leurs snapshots seront contactés individuellement afin d'être informés de la maintenance corrective.