[BLOCK STORAGE] - [fr-par] - High latencies on part of infrastructure

Update timeline

1. investigating Apr 11, 2026, 02:51 PM UTC

   We are currently experiencing increased latencies on one of our clusters in the PAR-1 region, since 13:20 UTC. This situation may also impact other services relying on this infrastructure: Mongo DB, Postgresql DB, MySQL DB, Serverless, Data Warehouse, Cockpit, ServerlessDB. Our teams are actively working on. The situation has slightly improved since the beginning of the mitigation actions, and additional measures will be implemented shortly to further reduce the impact.

2. investigating Apr 11, 2026, 04:22 PM UTC

   Block Storage issue is now corrected. We are still working on managing possible impacts on other products.

3. monitoring Apr 11, 2026, 08:50 PM UTC

   All side effects have been managed. We continue to monitor the situation.

4. resolved Apr 13, 2026, 02:06 PM UTC

   No more disruption since 48 hours. Returned to a plain healthy state. No dataloss detected on affected cluster.