Scaleway incident

[Billing] - [fr-par/global] April to May cutoff delay

Minor Resolved View vendor source →

Scaleway experienced a minor incident on May 4, 2026 affecting Billing, lasting 7h 48m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 06:43 AM UTC
Resolved
May 04, 2026, 02:32 PM UTC
Duration
7h 48m
Detected by Pingoru
May 04, 2026, 06:43 AM UTC

Affected components

Billing

Update timeline

  1. identified May 04, 2026, 06:43 AM UTC

    Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.

  2. identified May 04, 2026, 06:45 AM UTC

    Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process. Expect May consumptions and draft bill amounts to be up-to-date and reliable before 12:00 Paris time

  3. investigating May 04, 2026, 06:46 AM UTC

    We are currently investigating this issue.

  4. identified May 04, 2026, 06:49 AM UTC

    Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process. Expect May consumptions and draft bill amounts to be up-to-date and reliable before 12:00 Paris time

  5. resolved May 04, 2026, 02:32 PM UTC

    This incident has been resolved.