Scaleway incident

[Billing] - [fr-par/global] April to May cutoff delay

Started
May 04, 2026, 06:43 AM UTC
Resolved
Ongoing
Duration
● 1h 57m
Detected by Pingoru
May 04, 2026, 06:43 AM UTC

Affected components

Billing

Update timeline

  1. identified May 04, 2026, 06:43 AM UTC

    Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.

  2. identified May 04, 2026, 06:45 AM UTC

    Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process. Expect May consumptions and draft bill amounts to be up-to-date and reliable before 12:00 Paris time

  3. investigating May 04, 2026, 06:46 AM UTC

    We are currently investigating this issue.

  4. identified May 04, 2026, 06:49 AM UTC

    Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process. Expect May consumptions and draft bill amounts to be up-to-date and reliable before 12:00 Paris time

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