SavvyMoney incident

Underlying AWS east-1 infrastructure issues causing major outage

Critical Resolved View vendor source →

SavvyMoney experienced a critical incident on July 30, 2024 affecting API Core Service and Analytics and 1 more component, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 10:57 PM UTC
Resolved
Jul 31, 2024, 02:34 AM UTC
Duration
3h 37m
Detected by Pingoru
Jul 30, 2024, 10:57 PM UTC

Affected components

API Core ServiceAnalyticsCredit ServiceOffers EngineSSO Service - AuthSSO Service - WebSFTP PipelineCMS Core ServicesCMS Builder ServicesSavvyMoney Website

Update timeline

  1. investigating Jul 30, 2024, 10:57 PM UTC

    AWS has notified all customers that reside in us-east-1 that they are experiencing major infrastructure outages. They are working to resolve. This impact all SavvyMoney services.

  2. identified Jul 30, 2024, 10:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 31, 2024, 12:29 AM UTC

    AWS is continuing to resolve the increased error rates and latencies affecting multiple services in the US East (N. Virginia) Region. AWS engineering teams are actively investigating the root cause and implementing mitigations to restore normal service operations as quickly as possible. AWS understands the impact on SavvyMoney and is committed to providing timely updates as progress is made. This is affecting not only SavvyMoney but also other websites in that region. https://health.aws.amazon.com/health/status

  4. resolved Jul 31, 2024, 02:34 AM UTC

    The issue at AWS East 1 has been resolved.