SavvyMoney incident

SavvyMoney credit score experiencing intermittent issues

Major Resolved View vendor source →

SavvyMoney experienced a major incident on November 12, 2024 affecting API Core Service and Credit Service and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2024, 04:21 PM UTC
Resolved
Nov 12, 2024, 05:37 PM UTC
Duration
1h 16m
Detected by Pingoru
Nov 12, 2024, 04:21 PM UTC

Affected components

API Core ServiceCredit ServiceOffers Engine

Update timeline

  1. investigating Nov 12, 2024, 04:21 PM UTC

    We are currently investigating the issue

  2. investigating Nov 12, 2024, 04:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 12, 2024, 04:47 PM UTC

    We are actively monitoring the situation, and most services have been restored.

  4. resolved Nov 12, 2024, 05:37 PM UTC

    The incident has been resolved, and all services are now fully operational. We are working closely with AWS on the underlying issues and will publish a Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA) report within the next 48 hours.