Satori Outage History

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Satori had 11 outages in the last 2 years totaling 116h 23m of downtime — averaging 0.5 incidents per month.

There were 11 Satori outages since December 12, 2024 totaling 116h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.satoricyber.com

Notice July 21, 2026

Issue Connecting to Snowflake

Detected by Pingoru
Jul 21, 2026, 04:12 PM UTC
Resolved
Jul 22, 2026, 05:33 PM UTC
Duration
1d 1h
Affected: Satori DAC AWS us-east-1 (N. Virginia)Satori DAC AWS us-west-2 (Oregon)Satori DAC AWS eu-central-1 (Frankfurt)Satori DAC AWS eu-west-1 (Ireland)Satori DAC GCP eu-west2 (London)Satori DAC GCP us-east1 (S. Carolina)Satori DAC AWS ap-southeast-1 (Singapore)Satori DAC Azure eastus-2 (Virginia)Customer Hosted DAC
Timeline · 4 updates
  1. investigating Jul 21, 2026, 04:12 PM UTC

    Our monitoring systems have detected a change in Snowflake that may impact the availability of the Satori-generated hostname for Snowflake.

  2. investigating Jul 22, 2026, 05:27 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 22, 2026, 05:28 PM UTC

    A fix has been deployed to Satori SaaS DACs and is available in v1.2629.3 and v1.2630.1.

  4. resolved Jul 22, 2026, 05:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 20, 2026

Workspaces Not Loading for Snowflake Proxy Accounts

Detected by Pingoru
May 20, 2026, 06:28 AM UTC
Resolved
May 20, 2026, 12:43 PM UTC
Duration
6h 15m
Affected: Satori DAC AWS us-east-1 (N. Virginia)Satori DAC AWS us-west-2 (Oregon)Satori DAC AWS eu-central-1 (Frankfurt)Satori DAC AWS ap-southeast-1 (Singapore)Customer Hosted DAC
Timeline · 4 updates
  1. investigating May 20, 2026, 06:28 AM UTC

    Our monitoring system has detected a change in Snowflake that impacts the availability of Snowflake Workspaces in Snowsight in some regions, in Snowflake Proxy Accounts. A fix for the issue is being prepared. We will update once a patch is available for customer-hosted DACs.

  2. identified May 20, 2026, 07:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 20, 2026, 09:59 AM UTC

    A fix has been deployed to all SaaS DACs. Customers with customer-hosted DACs should upgrade to v1.2621.2.

  4. resolved May 20, 2026, 12:43 PM UTC

    A fix has been deployed to all SaaS DACs. Customers with customer-hosted DACs should upgrade to v1.2621.2.

Read the full incident report →

Minor April 15, 2026

Dynamic Masking Issue in Snowflake Workspaces

Detected by Pingoru
Apr 15, 2026, 02:43 PM UTC
Resolved
Apr 15, 2026, 05:48 PM UTC
Duration
3h 4m
Affected: Customer Hosted DAC
Timeline · 3 updates
  1. identified Apr 15, 2026, 02:43 PM UTC

    Our monitoring systems have detected a change in Snowflake that impacts dynamic masking functionality in Snowsight Workspaces in some regions. A fix has been rolled out to all SaaS DACs. Customers hosting their own DACs should upgrade to version 1.2615.2.

  2. monitoring Apr 15, 2026, 03:27 PM UTC

    A fix has been rolled out to all SaaS DACs. Customers hosting their own DACs should upgrade to version 1.2615.2.

  3. resolved Apr 15, 2026, 05:48 PM UTC

    The incident is resolved. Customers hosting their own DACs should upgrade to version 1.2615.2 to mitigate the issue.

Read the full incident report →

Minor April 6, 2026

Management console changes are not reflected to DACs

Detected by Pingoru
Apr 06, 2026, 11:29 AM UTC
Resolved
Apr 06, 2026, 01:23 PM UTC
Duration
1h 53m
Affected: Management Console
Timeline · 4 updates
  1. investigating Apr 06, 2026, 11:29 AM UTC

    Our monitoring systems have detected an issue in a cloud service used by the management console to deliver configuration changes to DACs. No impact on ongoing data activity, however, policy changes or access requests are currently not being processed.

  2. identified Apr 06, 2026, 12:21 PM UTC

    We have identified that the issue is caused by a cloud service used by the management console to deliver configuration changes to DACs. We are working with the cloud provider to mitigate the issue and considering alternatives.

  3. monitoring Apr 06, 2026, 12:55 PM UTC

    We are seeing signs that the cloud service is recovering and functionality has been restored for some customers. We are monitoring the situation and will provide an update once functionality is fully restored.

  4. resolved Apr 06, 2026, 01:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 24, 2025

Multiple DAC and Management Console Issues

Detected by Pingoru
Sep 24, 2025, 10:26 AM UTC
Resolved
Sep 25, 2025, 05:21 PM UTC
Duration
1d 6h
Affected: Management ConsoleSatori DAC AWS us-east-1 (N. Virginia)Satori DAC AWS us-west-2 (Oregon)Satori DAC AWS eu-central-1 (Frankfurt)Satori DAC AWS eu-west-1 (Ireland)Satori DAC GCP eu-west2 (London)Satori DAC GCP us-east1 (S. Carolina)Satori DAC AWS ap-southeast-1 (Singapore)Satori DAC Azure eastus-2 (Virginia)Customer Hosted DAC
Timeline · 9 updates

Read the full incident report →

Minor June 12, 2025

Dashboards, audit logs and report are unavailable

Detected by Pingoru
Jun 12, 2025, 07:50 PM UTC
Resolved
Jun 13, 2025, 12:16 PM UTC
Duration
16h 26m
Affected: Management Console
Timeline · 3 updates
  1. identified Jun 12, 2025, 07:50 PM UTC

    This issue is caused by an ongoing outage in Google BigQuery, which is the backend service we use for storing audit logs.

  2. monitoring Jun 12, 2025, 08:56 PM UTC

    Service is being restored by GCP, we are monitoring the situation.

  3. resolved Jun 13, 2025, 12:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025

Configuration propagation issue

Detected by Pingoru
Jun 12, 2025, 06:23 PM UTC
Resolved
Jun 12, 2025, 07:23 PM UTC
Duration
1h
Affected: Satori DAC AWS us-west-2 (Oregon)Satori DAC AWS eu-west-1 (Ireland)Satori DAC GCP us-east1 (S. Carolina)Satori DAC Azure eastus-2 (Virginia)Customer Hosted DAC
Timeline · 3 updates
  1. investigating Jun 12, 2025, 06:23 PM UTC

    Our monitoring systems have detected issues in propagating configurations to some DACs which may impact some customers. We are investigating and will share an update shortly.

  2. monitoring Jun 12, 2025, 06:55 PM UTC

    The issue is related to a GCP outage that occurred at the same time. Service is back to normal, and we are monitoring the situation.

  3. resolved Jun 12, 2025, 07:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 11, 2025

Inventory updates are not sent to management console

Detected by Pingoru
Jun 11, 2025, 12:22 PM UTC
Resolved
Jun 11, 2025, 01:37 PM UTC
Duration
1h 15m
Affected: Customer Hosted DAC
Timeline · 4 updates
  1. investigating Jun 11, 2025, 12:22 PM UTC

    We are currently investigating this issue.

  2. identified Jun 11, 2025, 12:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 11, 2025, 12:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 11, 2025, 01:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 21, 2025

Query Execution Issues

Detected by Pingoru
May 21, 2025, 09:04 AM UTC
Resolved
May 21, 2025, 10:49 AM UTC
Duration
1h 44m
Affected: Satori DAC AWS us-east-1 (N. Virginia)
Timeline · 4 updates
  1. investigating May 21, 2025, 09:04 AM UTC

    We are investigating unexpected errors that may prevent users from running queries on data stores.

  2. identified May 21, 2025, 09:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 21, 2025, 09:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 21, 2025, 10:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2025

Snowsight access via privatelink

Detected by Pingoru
Mar 25, 2025, 08:38 PM UTC
Resolved
Mar 26, 2025, 09:01 PM UTC
Duration
1d
Affected: Satori DAC AWS us-west-2 (Oregon)Satori DAC AWS eu-central-1 (Frankfurt)Satori DAC AWS ap-southeast-1 (Singapore)
Timeline · 3 updates
  1. investigating Mar 25, 2025, 08:38 PM UTC

    We have observed issues logging into snowsight via on a privatelink setup, currently working to identify the root cause.

  2. monitoring Mar 25, 2025, 09:23 PM UTC

    The observed issues does not seem to originate from Satori, we will continue to monitor.

  3. resolved Mar 26, 2025, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 12, 2024

Snowflake Login Issue

Detected by Pingoru
Dec 12, 2024, 06:07 AM UTC
Resolved
Dec 12, 2024, 10:11 AM UTC
Duration
4h 4m
Affected: Satori DAC AWS us-west-2 (Oregon)Customer Hosted DAC
Timeline · 4 updates
  1. investigating Dec 12, 2024, 06:07 AM UTC

    We identified an issue with login to Snowsight on some accounts.

  2. identified Dec 12, 2024, 07:41 AM UTC

    The issue has been identified, and a fix was provided to Satori SaaS. A fix for customer-hosted DACs will be released shortly.

  3. monitoring Dec 12, 2024, 08:02 AM UTC

    The fix for customer-hosted DAC is available in version 1.2449.2. Snowflake customers should plan to upgrade to this version to avoid being impacted by the issue.

  4. resolved Dec 12, 2024, 10:11 AM UTC

    This incident has been resolved. Customers who use the customer-hosted version of Satori should upgrade to v1.2449.2 to mitigate the issue.

Read the full incident report →