Satori Outage History

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Satori had 5 outages in the last 2 years totaling 45h 49m of downtime — averaging 0.2 incidents per month.

There were 5 Satori outages since September 24, 2025 totaling 45h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.satoricyber.com

Minor May 20, 2026

Workspaces Not Loading for Snowflake Proxy Accounts

Detected by Pingoru
May 20, 2026, 06:28 AM UTC
Resolved
May 20, 2026, 12:43 PM UTC
Duration
6h 15m
Affected: Satori DAC AWS us-east-1 (N. Virginia)Satori DAC AWS us-west-2 (Oregon)Satori DAC AWS eu-central-1 (Frankfurt)Satori DAC AWS ap-southeast-1 (Singapore)Customer Hosted DAC
Timeline · 4 updates
  1. investigating May 20, 2026, 06:28 AM UTC

    Our monitoring system has detected a change in Snowflake that impacts the availability of Snowflake Workspaces in Snowsight in some regions, in Snowflake Proxy Accounts. A fix for the issue is being prepared. We will update once a patch is available for customer-hosted DACs.

  2. identified May 20, 2026, 07:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 20, 2026, 09:59 AM UTC

    A fix has been deployed to all SaaS DACs. Customers with customer-hosted DACs should upgrade to v1.2621.2.

  4. resolved May 20, 2026, 12:43 PM UTC

    A fix has been deployed to all SaaS DACs. Customers with customer-hosted DACs should upgrade to v1.2621.2.

Read the full incident report →

Minor April 15, 2026

Dynamic Masking Issue in Snowflake Workspaces

Detected by Pingoru
Apr 15, 2026, 02:43 PM UTC
Resolved
Apr 15, 2026, 05:48 PM UTC
Duration
3h 4m
Affected: Customer Hosted DAC
Timeline · 3 updates
  1. identified Apr 15, 2026, 02:43 PM UTC

    Our monitoring systems have detected a change in Snowflake that impacts dynamic masking functionality in Snowsight Workspaces in some regions. A fix has been rolled out to all SaaS DACs. Customers hosting their own DACs should upgrade to version 1.2615.2.

  2. monitoring Apr 15, 2026, 03:27 PM UTC

    A fix has been rolled out to all SaaS DACs. Customers hosting their own DACs should upgrade to version 1.2615.2.

  3. resolved Apr 15, 2026, 05:48 PM UTC

    The incident is resolved. Customers hosting their own DACs should upgrade to version 1.2615.2 to mitigate the issue.

Read the full incident report →

Minor April 6, 2026

Management console changes are not reflected to DACs

Detected by Pingoru
Apr 06, 2026, 11:29 AM UTC
Resolved
Apr 06, 2026, 01:23 PM UTC
Duration
1h 53m
Affected: Management Console
Timeline · 4 updates
  1. investigating Apr 06, 2026, 11:29 AM UTC

    Our monitoring systems have detected an issue in a cloud service used by the management console to deliver configuration changes to DACs. No impact on ongoing data activity, however, policy changes or access requests are currently not being processed.

  2. identified Apr 06, 2026, 12:21 PM UTC

    We have identified that the issue is caused by a cloud service used by the management console to deliver configuration changes to DACs. We are working with the cloud provider to mitigate the issue and considering alternatives.

  3. monitoring Apr 06, 2026, 12:55 PM UTC

    We are seeing signs that the cloud service is recovering and functionality has been restored for some customers. We are monitoring the situation and will provide an update once functionality is fully restored.

  4. resolved Apr 06, 2026, 01:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 1, 2026

Issue Connecting to Snowflake

Detected by Pingoru
Apr 01, 2026, 04:40 AM UTC
Resolved
Apr 01, 2026, 08:21 AM UTC
Duration
3h 40m
Affected: Satori DAC AWS us-east-1 (N. Virginia)Satori DAC AWS us-west-2 (Oregon)Satori DAC AWS eu-central-1 (Frankfurt)Satori DAC AWS eu-west-1 (Ireland)Satori DAC Azure eastus-2 (Virginia)
Timeline · 4 updates
  1. investigating Apr 01, 2026, 04:40 AM UTC

    Our monitoring systems have detected an issue connecting to Snowfalke via the Satori proxy in some regions.

  2. identified Apr 01, 2026, 05:06 AM UTC

    We have identified the root cause of the issue and are preparing a fix. Customers using customer-hosted DACs will receive a notification to upgrade their DACs shortly.

  3. monitoring Apr 01, 2026, 07:42 AM UTC

    A fix has been implemented for Satori SaaS customers with no reported impact on customer Snowflake accounts. Customers with customer-hosted DACs should deploy release v.1.2614.3 immediately to mitigate the issue.

  4. resolved Apr 01, 2026, 08:21 AM UTC

    The issue has been resolved for Satori SaaS customers and customers who have upgraded to v1.2614.3 or v1.2613.4.

Read the full incident report →

Major September 24, 2025

Multiple DAC and Management Console Issues

Detected by Pingoru
Sep 24, 2025, 10:26 AM UTC
Resolved
Sep 25, 2025, 05:21 PM UTC
Duration
1d 6h
Affected: Management ConsoleSatori DAC AWS us-east-1 (N. Virginia)Satori DAC AWS us-west-2 (Oregon)Satori DAC AWS eu-central-1 (Frankfurt)Satori DAC AWS eu-west-1 (Ireland)Satori DAC GCP eu-west2 (London)Satori DAC GCP us-east1 (S. Carolina)Satori DAC AWS ap-southeast-1 (Singapore)Satori DAC Azure eastus-2 (Virginia)Customer Hosted DAC
Timeline · 9 updates

Read the full incident report →