Satori incident

Snowflake failure when attempting to log into Snowsight

Major Resolved View vendor source →

Satori experienced a major incident on January 11, 2024 affecting Satori DAC AWS us-east-1 (N. Virginia) and Satori DAC AWS us-west-2 (Oregon) and 1 more component, lasting 5h 51m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2024, 07:39 AM UTC
Resolved
Jan 11, 2024, 01:31 PM UTC
Duration
5h 51m
Detected by Pingoru
Jan 11, 2024, 07:39 AM UTC

Affected components

Satori DAC AWS us-east-1 (N. Virginia)Satori DAC AWS us-west-2 (Oregon)Satori DAC AWS eu-central-1 (Frankfurt)Satori DAC AWS eu-west-1 (Ireland)Satori DAC AWS ap-southeast-1 (Singapore)

Update timeline

  1. investigating Jan 11, 2024, 07:39 AM UTC

    We are looking into Snowflake failure when attempting to log into Snowsight. Classic UI login is functioning as expected: https://SATORI_DOMAIN/console/login?disableDirectLogin=true

  2. investigating Jan 11, 2024, 09:27 AM UTC

    We are continuing to investigate this issue

  3. investigating Jan 11, 2024, 09:58 AM UTC

    Issue was identified, we are currently working on a fix.

  4. investigating Jan 11, 2024, 12:52 PM UTC

    Fix has been deployed into our SaaS DACs

  5. investigating Jan 11, 2024, 01:29 PM UTC

    Fix is now available for on-premises customers (version 1.2401.7), the issue does not impact private-link based connections to snowflake.

  6. investigating Jan 11, 2024, 01:30 PM UTC

    We are continuing to investigate this issue.

  7. resolved Jan 11, 2024, 01:31 PM UTC

    This incident has been resolved.