Sanity incident
Content Agent & Canvas experiencing elevated error rates
Sanity experienced a minor incident on January 14, 2026 affecting Content Agent and Canvas, lasting 3h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 14, 2026, 11:17 AM UTC
We’re investigating elevated error rates impacting Content Agent and Canvas. Some requests may fail with 5xx errors, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we learn more.
- investigating Jan 14, 2026, 11:23 AM UTC
We are continuing to investigate this issue.
- monitoring Jan 14, 2026, 11:54 AM UTC
We’re monitoring an incident with our upstream AI provider impacting Content Agent and Canvas. We’ll share updates as we receive further information from the provider.
- monitoring Jan 14, 2026, 12:02 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 14, 2026, 02:29 PM UTC
This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.