Sanity experienced a major incident on January 21, 2026 affecting Content Agent and Canvas, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2026, 02:53 PM UTC
We’re investigating elevated error rates impacting Content Agent and Canvas functionality. Some requests may fail, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we have more information.
- investigating Jan 21, 2026, 02:59 PM UTC
We are continuing to investigate this issue.
- investigating Jan 21, 2026, 03:00 PM UTC
We are continuing to investigate this issue.
- identified Jan 21, 2026, 03:06 PM UTC
The issue in our upstream AI provider has been identified and a fix is being implemented.
- monitoring Jan 21, 2026, 03:31 PM UTC
A fix has been implemented at provider level and we are monitoring the results.
- resolved Jan 21, 2026, 03:33 PM UTC
This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.