Saltoks Outage History
Saltoks is up right nowPingoru has recorded 40 incidents for Saltoks: 39 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 0 of 720 (0%) |
| May 2026 | 3 | 0 of 744 (0%) |
| June 2026 | 2 | 6 of 720 (1%) |
| July 2026 | 14 | 3 of 744 (0%) |
| August 2026 | 8 | 4 of 744 (1%) |
| September 2026 | 5 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 527 (0%) |
Incidents, newest first
Minor September 15, 2026 Service Event Processing and Notifications seems to be down 1m Event Processing and Notifications
Started Sep 15, 2026, 01:09 PM UTC· resolved Sep 15, 2026, 01:10 PM UTC
- investigating Sep 15, 2026, 01:09 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Sep 15, 2026, 01:10 PM UTC
Service is back up.
Minor September 15, 2026 Service Login and Authentication Services seems to be down 2m Login and Authentication Services
Started Sep 15, 2026, 03:02 AM UTC· resolved Sep 15, 2026, 03:05 AM UTC
- investigating Sep 15, 2026, 03:02 AM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Sep 15, 2026, 03:05 AM UTC
Service is back up.
Minor August 27, 2026 Investigate possible access sync problems 2h 25m Access synchronisation
Started Aug 27, 2026, 06:22 PM UTC· resolved Aug 27, 2026, 08:47 PM UTC
- investigating Aug 27, 2026, 06:22 PM UTC
We are looking into possible issues that could cause access not being propagated correctly (especially pin part), we will keep you updated.
- resolved Aug 27, 2026, 08:47 PM UTC
The incident has been resolved. Our analysis identified that the issue was isolated to a single site. Remediation has been applied, and normal operation has been confirmed.
Minor July 14, 2026 Service Access management seems to be down 2m Access management
Started Jul 14, 2026, 03:26 AM UTC· resolved Jul 14, 2026, 03:29 AM UTC
- investigating Jul 14, 2026, 03:26 AM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Jul 14, 2026, 03:29 AM UTC
Service is back up.
Major July 1, 2026 M2M Connection issues 1h 19m Remote Opening, Access management, Access synchronisation
Started Jul 01, 2026, 10:00 AM UTC· resolved Jul 01, 2026, 11:19 AM UTC
- investigating Jul 01, 2026, 10:07 AM UTC
We are currently experiencing an incident with our datacenter provider, which is affecting connectivity for all IQ1 devices and a small portion of IQ2 devices connected via M2M. As a result, impacted devices may appear offline or be unreachable. We are actively working with them to resolve the issue as quickly as possible and will provide updates as more information becomes available. Offline access and Local Access Management (LAM) will continue to work as normal however new access rules will be unable to be synced to the offline devices and remote opening will not work.
- resolved Jul 01, 2026, 11:19 AM UTC
The incident with our datacenter provider has now been resolved, and connectivity has been restored. IQ1 devices and the affected IQ2 devices connected via M2M should now be back online and operating normally. Thank you for your patience while we worked to resolve this issue.
Major June 16, 2026 SaltoKS Public APIs were unavailable between 2am and 4am CET 5h 38m KS Core API, KS Connect API, Salto KS Web Application, Larry Commissioning and 10 more
Started Jun 16, 2026, 11:55 PM UTC· resolved Jun 17, 2026, 05:33 AM UTC
- resolved Jun 17, 2026, 05:33 AM UTC
Hello all, Our edge compute service provider Fastly was doing an Amsterdam datacenter expansion overnight, which affected the availability of their services. Our DevOps team worked during the night to migrate each service to bypass Fastly and were done with everything by 3:50am CET. We’ll be following up with Fastly for an investigation around what exactly happened and how to prevent this in the future. Thanks, The Salto CloudWorks team
Major January 27, 2026 Service KS Connect API seems to be down 50s KS Connect API
Started Jan 27, 2026, 08:28 AM UTC· resolved Jan 27, 2026, 08:29 AM UTC
- investigating Jan 27, 2026, 08:28 AM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Jan 27, 2026, 08:29 AM UTC
Service is back up.
Major January 27, 2026 Service KS Identity Server seems to be down 3m KS Identity Server
Started Jan 27, 2026, 08:27 AM UTC· resolved Jan 27, 2026, 08:30 AM UTC
- investigating Jan 27, 2026, 08:27 AM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Jan 27, 2026, 08:30 AM UTC
Service is back up.
Minor December 18, 2025 Notification emails are delayed 2h 39m Salto KS Web Application
Started Dec 18, 2025, 04:30 PM UTC· resolved Dec 18, 2025, 07:09 PM UTC
- investigating Dec 18, 2025, 06:08 PM UTC
Currently we are experiencing delays with our email service provider. Emails are taking over 1 hour to be processed but are being processed slowly. This affects all email related notifications such as, user sign up notifications and any configured notifications in-app. We are in touch with our provider and are hope to resolve this soon.
- resolved Dec 18, 2025, 07:09 PM UTC
We scaled up our services to help process the load and now we see emails are being sent instantly again. We are now marking this incident resolved.
Major October 15, 2025 Service Larry Commissioning API seems to be down 13m Larry Commissioning, Larry Commissioning API
Started Oct 15, 2025, 08:16 AM UTC· resolved Oct 15, 2025, 08:29 AM UTC
- investigating Oct 15, 2025, 08:16 AM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Oct 15, 2025, 08:29 AM UTC
Service is back up.