SalesScreen had 5 outages in the last 2 years totaling 228h 21m of downtime — averaging 0.2 incidents per month.
There were 5 SalesScreen outages since July 30, 2024 totaling 228h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.
To comply with updated Salesforce security requirements, some users are required to re-authenticate their connection. Please visit your Settings -> Integrations and re-link your Salesforce account to ensure uninterrupted data syncing.
This incident has been resolved.
We are currently investigating an issue with some of our integrations, including Salesforce and Hubspot
We have identified the issue, and are working on remediating the issue
This incident has been resolved.
We are investigating an issue affecting connectivity to our services.
We have identified an issue with our provider and are actively working on a fix.
We have failed over some of our services, which means the Mobile app and API should start recovering shortly. Microsoft, our cloud provider, has identified the source of the issue and expects recovery within the next 30 minutes. We will continue to monitor the situation and provide updates as needed. Thank you for your patience.
We are now seeing clear signs of recovery across all our services. We will continue to monitor the situation to ensure full stability.
This incident has been resolved, all services are back to normal.
We are currently investigating an issue with our integration towards Outreach. No activities are currently being synced to SalesScreen, all customers using this integration appears to be affected.
The issue has been identified and we are working with Outreach to resolve it.
A temporary solution is now available. To restore functionality, customers need to re-authenticate the Outreach integration from the SalesScreen web dashboard. This solution uses a development version of the Outreach integration. We are actively working with Outreach to get a production version approved.
This incident has been resolved. Affected customers can now re-authenticate the integration to resume operation.
At 03:30 UTC, the SalesScreen Integration API became unavailable due to the accidental deletion of a required Docker image. As a result, the service failed to start. The issue was reported to the SalesScreen Engineering team at 08:45 UTC, and the team immediately began investigating. The root cause was quickly identified, and a new deployment was initiated. By 08:55 UTC, the service was fully restored. Any events sent to the API between 03:30 and 08:55 UTC were not processed and should be resent. We sincerely apologize for the disruption and appreciate your understanding. We are taking steps to prevent this type of issue from happening again.