SalesScreen experienced a minor incident on October 9, 2025 affecting Web, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 09:28 AM UTC
Our hosting provider is currently experiencing issues, which may cause some customers to encounter intermittent problems connecting to our services. We are actively investigating the situation to determine the scope and are working to resolve these issues as quickly as possible.
- identified Oct 09, 2025, 10:59 AM UTC
Our hosting provider has identified the issue and is currently deploying a fix. We expect full resolution within the next 90 minutes.
- monitoring Oct 09, 2025, 02:02 PM UTC
Most connectivity issues have now been resolved, and user impact should be minimal at this point. We continue to actively monitor the situation to ensure full stability.
- resolved Oct 09, 2025, 03:42 PM UTC
This incident has been resolved.