SalesScreen experienced a critical incident on October 29, 2025 affecting Web and Mobile and 1 more component, lasting 16h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 03:56 PM UTC
We are investigating an issue affecting connectivity to our services.
- identified Oct 29, 2025, 04:03 PM UTC
We have identified an issue with our provider and are actively working on a fix.
- identified Oct 29, 2025, 06:16 PM UTC
We have failed over some of our services, which means the Mobile app and API should start recovering shortly. Microsoft, our cloud provider, has identified the source of the issue and expects recovery within the next 30 minutes. We will continue to monitor the situation and provide updates as needed. Thank you for your patience.
- monitoring Oct 29, 2025, 08:32 PM UTC
We are now seeing clear signs of recovery across all our services. We will continue to monitor the situation to ensure full stability.
- resolved Oct 30, 2025, 08:00 AM UTC
This incident has been resolved, all services are back to normal.