SalesQL incident

Some actions in our system are running slow

Minor Resolved View vendor source →

SalesQL experienced a minor incident on November 11, 2021 affecting Web Application and Browser Extension, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2021, 10:49 AM UTC
Resolved
Nov 11, 2021, 04:52 PM UTC
Duration
6h 2m
Detected by Pingoru
Nov 11, 2021, 10:49 AM UTC

Affected components

Web ApplicationBrowser Extension

Update timeline

  1. identified Nov 11, 2021, 10:49 AM UTC

    Some requests to our API are running slow, and in consequence, some users are experiencing slow responses when adding a contact or navigating our web app. This is normally happening in 1 or 10 requests so most actions are not affected. We have identified the issue and are working to resolve it.

  2. resolved Nov 11, 2021, 04:52 PM UTC

    We have performed an improvement on the load balancing services and everything is working ok now. We will continue monitoring all services to make sure everything keeps working normally.