SalesQL experienced a major incident on June 29, 2023 affecting Web Application and Browser Extension, lasting 3d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2023, 02:25 PM UTC
We are aware that some users are experiencing service degradation. What is happening: A fraction of our users have reported encountering slower response times and intermittent availability of our service. We understand that this can be a hindrance to your productivity and experience with our platform. Immediate actions taken: Our engineering team is currently investigating the root cause of this service degradation. We want to assure you that resolving this issue is our top priority and we are dedicating resources to mitigate it as swiftly as possible. What to expect: Until this issue is fully resolved, some users might continue to experience slower response times or intermittent availability. We will be regularly updating the status on this page. For immediate notifications on the status, we recommend keeping an eye on this page. We value your patience and comprehension as we work fervently to restore the service to its optimal state. Should you have any queries or need additional information, please refer to the FAQs or reach out through the contact form. Thank you for your support.
- investigating Jun 30, 2023, 06:03 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 30, 2023, 06:06 PM UTC
We are pleased to announce that the service degradation issue we reported earlier has been resolved. Resolution Details: Our engineering team worked diligently to identify and address the root cause of the service degradation. As of now, our platform is back to its regular performance levels and all services are functioning normally. What to do next: You can continue using the service as usual. However, we encourage users to clear their browser cache and refresh the page to ensure that they are using the latest version of the platform. If you encounter any issues or have further questions, please don’t hesitate to reach out through the contact form available on this page. We want to extend our sincerest apologies for any inconvenience this may have caused and express our gratitude for your patience and understanding during this time. Thank you for being a valued member of our community. Best regards,
- resolved Jul 03, 2023, 09:27 AM UTC
This incident has been resolved.