SalesQL experienced a major incident on July 12, 2023 affecting Web Application and Browser Extension, lasting 7h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 12, 2023, 01:33 PM UTC
We are aware that some users are experiencing service degradation. What is happening: A fraction of our users have reported encountering slower response times and intermittent availability of our service. We understand that this can be a hindrance to your productivity and experience with our platform. Immediate actions taken: Our engineering team is currently investigating the root cause of this service degradation. We want to assure you that resolving this issue is our top priority and we are dedicating resources to mitigate it as swiftly as possible. What to expect: Until this issue is fully resolved, some users might continue to experience slower response times or intermittent availability. We will be regularly updating the status on this page. For immediate notifications on the status, we recommend keeping an eye on this page. We value your patience and comprehension as we work fervently to restore the service to its optimal state. Should you have any queries or need additional information, please refer to the FAQs or reach out through the contact form. Thank you for your support.
- identified Jul 12, 2023, 01:33 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 12, 2023, 01:34 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 12, 2023, 02:28 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 12, 2023, 08:52 PM UTC
This incident has been resolved.