SalesQL experienced a major incident on August 20, 2025 affecting Browser Extension and Public API, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2025, 01:42 PM UTC
Identified: Our team has detected a service disruption affecting several core features. Impact: Users may experience failures when calling the API, running searches in Prospector, exporting/importing CSV files, or using automation via the Chrome extension. Status: The issue started approximately 1 hour ago. Our engineering team is actively investigating and working on a fix.
- resolved Aug 20, 2025, 02:04 PM UTC
Resolved: API, Prospector, and CSV issues are now fixed. Ongoing: Some users may still experience problems with extension automations. Our team is actively working on a fix. Workaround: In the meantime, you can use the Bulk function to continue enriching contacts: https://help.salesql.com/en/articles/8727329-bulk-enrichment-over-linkedin We appreciate your patience.