Sage is currently experiencing a minor incident affecting Brightpearl and Brightpearl and 1 more component, which began 3h ago. The vendor's full update timeline is below.
Affected components
BrightpearlBrightpearlBrightpearlBrightpearl
Update timeline
- investigating Jun 23, 2026, 10:00 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jun 23, 2026, 10:16 AM UTC
We identified an issue preventing customers globally from resetting their passwords using the legacy login mechanism. Customers are presented with “invalid site key” error message. We are currently investigating.
- investigating Jun 23, 2026, 11:59 AM UTC
We have identified the cause of the issue and we are working on a fix. Thank you for your understanding as we work to resolve this issue.