SafeBase experienced a major incident on June 12, 2025 affecting Google Cloud Platform Google Cloud Storage and SafeBase and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 07:04 PM UTC
We are currently investigating this issue.
- identified Jun 12, 2025, 07:09 PM UTC
We are experiencing this issue due to the multi-regional GCP outage. Check their status page here: https://status.cloud.google.com/
- identified Jun 12, 2025, 07:24 PM UTC
We are continuing to monitor the situation. Here is a summary of the impact of the outage: Unaffected services: - Visit Public Trust Center - Knowledge Base Managment - Documents Download - Trust Center Editor - Linking Documents - Trust Center Updates - Account members can view private content but cannot download content Affected services: - Downloading, viewing and uploading documents - AIQA - Analytics Dashboards (Explo) - Preview mode is down - Questionnaire upload and download - Custom icons, favicon - Account pages can be slow to load - Clickwrap NDA
- monitoring Jun 12, 2025, 07:26 PM UTC
We are continuing to monitor the situation. Here is a summary of the impact of the outage: Unaffected services: - Visit Public Trust Center - Knowledge Base Managment - Documents Download - Trust Center Editor - Linking Documents - Trust Center Updates - Account members can view private content but cannot download content Affected services: - Downloading, viewing and uploading documents - AIQA - Analytics Dashboards (Explo) - Preview mode is down - Questionnaire upload and download - Custom icons, favicon - Account pages can be slow to load - Clickwrap NDA
- monitoring Jun 12, 2025, 07:40 PM UTC
Google Cloud Platform reports that the outage is nearing resolution. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
- monitoring Jun 12, 2025, 07:54 PM UTC
We are continuing to monitor the GCP major outage and will provide additional updates when available. Affected services still consist of: - Downloading, viewing and uploading documents - AIQA - Analytics Dashboards (Explo) - Trust Center Preview mode - Questionnaire upload and download - Custom icons, favicon - Clickwrap NDA
- monitoring Jun 12, 2025, 09:03 PM UTC
We are beginning to see signs of resolution for the GCP outage that impacted the globe, and extremely impacted GCP's us-central1. We are continuing to explore application behavior to determine whether the outage is fully mitigated.
- resolved Jun 12, 2025, 09:32 PM UTC
This incident has been resolved.