Ruvna Outage History
Ruvna is up right nowPingoru has recorded 49 incidents for Ruvna: 8 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 1 | 93 of 521 (18%) |
Incidents, newest first
Minor October 15, 2026 Veracross Import Sync Failures 3d 21h Ruvna Data Import, Veracross API Sync
Started Oct 15, 2026, 04:55 PM UTC· resolved Oct 19, 2026, 01:57 PM UTC
- investigating Oct 15, 2026, 04:55 PM UTC
We’re seeing an increase in import sync failures for some Veracross schools. The Veracross API is currently returning empty responses, which is preventing data from syncing into Ruvna. We’ve contacted Veracross support and are working with them to find the cause. We’ll post updates here as we learn more.
- investigating Oct 16, 2026, 01:15 PM UTC
A sync was successfully run for all impacted Veracross schools. We are continuing to investigate the root cause with Veracross support.
- monitoring Oct 16, 2026, 05:57 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Oct 19, 2026, 01:57 PM UTC
The issue has been resolved.
Major September 22, 2026 Delays with SIS integrations 2h 47m Ruvna Data Import, Attendance, Blackbaud API Sync
Started Sep 22, 2026, 01:12 PM UTC· resolved Sep 22, 2026, 04:00 PM UTC
- investigating Sep 22, 2026, 01:12 PM UTC
We are investigating delays in SIS data syncs into Ruvna.
- identified Sep 22, 2026, 01:28 PM UTC
We are seeing elevated errors and timeouts from one of our SIS partners' APIs, which appears to be the source of these delays. Imports for schools on that platform are taking far longer than normal to complete, and because SIS jobs share a processing queue, that backlog is delaying schools on other SIS platforms as well. This is also broader than our first update indicated. In addition to delays importing data into Ruvna, SIS writeback from Attendance is delayed. Attendance recorded in Ruvna is not currently posting back to your SIS on the usual schedule. Attendance taken in Ruvna is saved and accurate, and nothing needs to be re-entered. Pending records will write back to your SIS once the queue clears. Taking attendance, viewing rosters, and all other Ruvna features continue to work normally. We are working to limit the impact of the affected imports on the rest of the queue and are monitoring our partner's status.
- identified Sep 22, 2026, 01:59 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 22, 2026, 02:32 PM UTC
We are continuing to investigate, and working on a fix for this issue.
- identified Sep 22, 2026, 03:02 PM UTC
We are continuing to investigate, and working on a fix for this issue. We will share updates here as they become available.
- monitoring Sep 22, 2026, 03:20 PM UTC
The SIS partner's API that was exhibiting errors and timeouts is becoming stable again, resulting in data syncs being resumed as well as enqueued attendance writeback update being dispatched successfully. We are monitoring the results.
- monitoring Sep 22, 2026, 03:21 PM UTC
The SIS partner's API that was exhibiting errors and timeouts is becoming stable again, resulting in data syncs being resumed as well as enqueued attendance writeback update being dispatched successfully. We are monitoring the results.
- monitoring Sep 22, 2026, 03:23 PM UTC
The SIS partner's API that was exhibiting errors and timeouts is becoming stable again, resulting in data syncs being resumed as well as enqueued attendance writeback update being dispatched successfully. We are monitoring the results.
- resolved Sep 22, 2026, 04:00 PM UTC
This incident has been resolved. All systems are operational.
Minor July 1, 2026 Errors adding Trusted Visitor passes to Apple Wallet 42m Ruvna Web App
Started Jul 01, 2026, 08:48 PM UTC· resolved Jul 01, 2026, 09:30 PM UTC
- investigating Jul 01, 2026, 08:48 PM UTC
We are investigating reports of users being unable to add new Trusted Visitor passes to their Apple Wallet.
- identified Jul 01, 2026, 09:20 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 01, 2026, 09:30 PM UTC
The issue has been resolved.
Critical May 13, 2026 Ruvna Service Disruption 53m Ruvna Backend Infrastructure
Started May 13, 2026, 03:43 PM UTC· resolved May 13, 2026, 04:37 PM UTC
- investigating May 13, 2026, 03:43 PM UTC
We are investigating elevated errors accessing Ruvna.
- monitoring May 13, 2026, 03:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 04:37 PM UTC
This incident has been resolved.
Major November 26, 2025 Veracross Syncing Degradation 2h 25m Veracross API Sync
Started Nov 26, 2025, 04:27 PM UTC· resolved Nov 26, 2025, 06:52 PM UTC
- investigating Nov 26, 2025, 04:27 PM UTC
We are currently experiencing an issue connecting to the Veracross API. School data syncs, absent data syncs, and SIS Writeback are unavailable for schools using the Veracross API.
- monitoring Nov 26, 2025, 06:22 PM UTC
Our connection to Veracross API has been restored, and data is now syncing from an into Veracross. We're closely monitoring to ensure the connection remains stable.
- resolved Nov 26, 2025, 06:52 PM UTC
Ruvna's connection to Veracross is now stable. Any student status updates that previously failed to be submitted to Veracross this morning have been now been submitted.
Minor November 17, 2025 Visitor Background Checks 16m Visitor Background Checks
Started Nov 17, 2025, 01:55 PM UTC· resolved Nov 17, 2025, 02:12 PM UTC
- investigating Nov 17, 2025, 01:55 PM UTC
We are investigating an issue impacting the successful execution of Background Checks in Visitor Management.
- identified Nov 17, 2025, 02:00 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 17, 2025, 02:12 PM UTC
This incident has been resolved.
Minor November 12, 2025 SMS Delays and Failures 21h 49m SMS Notifications, SMS Carrier Network, Phone Call Notifications
Started Nov 12, 2025, 05:33 PM UTC· resolved Nov 13, 2025, 03:23 PM UTC
- identified Nov 12, 2025, 05:33 PM UTC
We have received reports of increased delays and failures in delivering phone calls and text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US.
- monitoring Nov 12, 2025, 06:31 PM UTC
We are continuing to monitor Twilio delays.
- monitoring Nov 12, 2025, 08:04 PM UTC
We are continuing to monitor Twilio delays.
- monitoring Nov 12, 2025, 10:32 PM UTC
We are continuing to monitor Twilio delays.
- monitoring Nov 13, 2025, 02:19 PM UTC
We are continuing to monitor Twilio delays. Twilio is still reporting multiple network delays.
- resolved Nov 13, 2025, 03:23 PM UTC
Twilio is continuing to observe messages to ensure a full recovery.
Minor October 20, 2025 Data Import operations facing delays 1h 41m Ruvna Data Import
Started Oct 20, 2025, 06:50 PM UTC· resolved Oct 20, 2025, 08:32 PM UTC
- identified Oct 20, 2025, 06:50 PM UTC
Due to ongoing network interruptions with an upstream provider, Ruvna data import sync operations are facing delays and in some cases are being paused. We're investigating and will update this page with more details as the delays are resolved.
- monitoring Oct 20, 2025, 07:56 PM UTC
All pending data syncs have now been completed, and further syncs are running normally as we continue to monitor things closely.
- resolved Oct 20, 2025, 08:32 PM UTC
Data syncing functionality has been fully restored and is stabilized.
Minor August 28, 2025 SMS Delivery Delays & Failures 4h 54m SMS Carrier Network
Started Aug 28, 2025, 06:08 PM UTC· resolved Aug 28, 2025, 11:03 PM UTC
- investigating Aug 28, 2025, 06:08 PM UTC
We are investigating reports of increased delays and failures in delivering text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US, and are working to determine if our services are impacted.
- identified Aug 28, 2025, 08:33 PM UTC
We have confirmed that our short code is affected by an ongoing carrier network issue impacting SMS delivery to multiple networks in the US. Our team continues to work with our SMS provider and monitor the situation closely. SMS messages may experience delays or failures during this time. We will provide updates as soon as we receive more information or see service improvements. We apologize for any inconvenience this may cause.
- monitoring Aug 28, 2025, 09:38 PM UTC
SMS delivery is functioning normally based on current monitoring. We're continuing to watch things closely as the issue fully resolves. We'll keep monitoring to make sure everything remains stable before closing this incident.
- resolved Aug 28, 2025, 11:03 PM UTC
This incident has been resolved.
Minor January 8, 2025 Errors sending parent emails in Ruvna Attendance 1h 6m Attendance
Started Jan 08, 2025, 02:11 PM UTC· resolved Jan 08, 2025, 03:18 PM UTC
- investigating Jan 08, 2025, 02:11 PM UTC
We are currently investigating reports of increased errors and issues with sending parent emails through Ruvna Attendance.
- investigating Jan 08, 2025, 02:41 PM UTC
We are continuing to investigate this issue.
- identified Jan 08, 2025, 02:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 08, 2025, 02:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 08, 2025, 03:18 PM UTC
This incident has been resolved.