Ruvna experienced a major incident on November 26, 2025 affecting Veracross API Sync, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Veracross API Sync
Update timeline
- investigating Nov 26, 2025, 04:27 PM UTC
We are currently experiencing an issue connecting to the Veracross API. School data syncs, absent data syncs, and SIS Writeback are unavailable for schools using the Veracross API.
- monitoring Nov 26, 2025, 06:22 PM UTC
Our connection to Veracross API has been restored, and data is now syncing from an into Veracross. We're closely monitoring to ensure the connection remains stable.
- resolved Nov 26, 2025, 06:52 PM UTC
Ruvna's connection to Veracross is now stable. Any student status updates that previously failed to be submitted to Veracross this morning have been now been submitted.