Ruvna had 7 outages in the last 2 years totaling 32h 44m of downtime — averaging 0.3 incidents per month.
There were 7 Ruvna outages since August 28, 2025 totaling 32h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating reports of users being unable to add new Trusted Visitor passes to their Apple Wallet.
The issue has been identified and a fix is being implemented.
The issue has been resolved.
We are investigating elevated errors accessing Ruvna.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue connecting to the Veracross API. School data syncs, absent data syncs, and SIS Writeback are unavailable for schools using the Veracross API.
Our connection to Veracross API has been restored, and data is now syncing from an into Veracross. We're closely monitoring to ensure the connection remains stable.
Ruvna's connection to Veracross is now stable. Any student status updates that previously failed to be submitted to Veracross this morning have been now been submitted.
We are investigating an issue impacting the successful execution of Background Checks in Visitor Management.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We have received reports of increased delays and failures in delivering phone calls and text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US.
We are continuing to monitor Twilio delays.
We are continuing to monitor Twilio delays.
We are continuing to monitor Twilio delays.
We are continuing to monitor Twilio delays. Twilio is still reporting multiple network delays.
Twilio is continuing to observe messages to ensure a full recovery.
Due to ongoing network interruptions with an upstream provider, Ruvna data import sync operations are facing delays and in some cases are being paused. We're investigating and will update this page with more details as the delays are resolved.
All pending data syncs have now been completed, and further syncs are running normally as we continue to monitor things closely.
Data syncing functionality has been fully restored and is stabilized.
We are investigating reports of increased delays and failures in delivering text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US, and are working to determine if our services are impacted.
We have confirmed that our short code is affected by an ongoing carrier network issue impacting SMS delivery to multiple networks in the US. Our team continues to work with our SMS provider and monitor the situation closely. SMS messages may experience delays or failures during this time. We will provide updates as soon as we receive more information or see service improvements. We apologize for any inconvenience this may cause.
SMS delivery is functioning normally based on current monitoring. We're continuing to watch things closely as the issue fully resolves. We'll keep monitoring to make sure everything remains stable before closing this incident.
This incident has been resolved.