Delays with SIS integrations
Affected: Ruvna Data ImportAttendanceBlackbaud API Sync
Ruvna Outage History
Ruvna is up right nowRuvna had 9 outages in the last 2 years totaling 34h 29m of downtime — averaging 0.4 incidents per month.
There were 9 Ruvna outages since January 8, 2025 totaling 34h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
Errors adding Trusted Visitor passes to Apple Wallet
Affected: Ruvna Web App
Timeline · 3 updates
- investigating Jul 01, 2026, 08:48 PM UTC
We are investigating reports of users being unable to add new Trusted Visitor passes to their Apple Wallet.
- identified Jul 01, 2026, 09:20 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 01, 2026, 09:30 PM UTC
The issue has been resolved.
Ruvna Service Disruption
Affected: Ruvna Backend Infrastructure
Timeline · 3 updates
- investigating May 13, 2026, 03:43 PM UTC
We are investigating elevated errors accessing Ruvna.
- monitoring May 13, 2026, 03:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 04:37 PM UTC
This incident has been resolved.
Veracross Syncing Degradation
Affected: Veracross API Sync
Timeline · 3 updates
- investigating Nov 26, 2025, 04:27 PM UTC
We are currently experiencing an issue connecting to the Veracross API. School data syncs, absent data syncs, and SIS Writeback are unavailable for schools using the Veracross API.
- monitoring Nov 26, 2025, 06:22 PM UTC
Our connection to Veracross API has been restored, and data is now syncing from an into Veracross. We're closely monitoring to ensure the connection remains stable.
- resolved Nov 26, 2025, 06:52 PM UTC
Ruvna's connection to Veracross is now stable. Any student status updates that previously failed to be submitted to Veracross this morning have been now been submitted.
Visitor Background Checks
Affected: Visitor Background Checks
Timeline · 3 updates
- investigating Nov 17, 2025, 01:55 PM UTC
We are investigating an issue impacting the successful execution of Background Checks in Visitor Management.
- identified Nov 17, 2025, 02:00 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 17, 2025, 02:12 PM UTC
This incident has been resolved.
SMS Delays and Failures
Affected: SMS NotificationsSMS Carrier NetworkPhone Call Notifications
Timeline · 6 updates
- identified Nov 12, 2025, 05:33 PM UTC
We have received reports of increased delays and failures in delivering phone calls and text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US.
- monitoring Nov 12, 2025, 06:31 PM UTC
We are continuing to monitor Twilio delays.
- monitoring Nov 12, 2025, 08:04 PM UTC
We are continuing to monitor Twilio delays.
- monitoring Nov 12, 2025, 10:32 PM UTC
We are continuing to monitor Twilio delays.
- monitoring Nov 13, 2025, 02:19 PM UTC
We are continuing to monitor Twilio delays. Twilio is still reporting multiple network delays.
- resolved Nov 13, 2025, 03:23 PM UTC
Twilio is continuing to observe messages to ensure a full recovery.
Data Import operations facing delays
Affected: Ruvna Data Import
Timeline · 3 updates
- identified Oct 20, 2025, 06:50 PM UTC
Due to ongoing network interruptions with an upstream provider, Ruvna data import sync operations are facing delays and in some cases are being paused. We're investigating and will update this page with more details as the delays are resolved.
- monitoring Oct 20, 2025, 07:56 PM UTC
All pending data syncs have now been completed, and further syncs are running normally as we continue to monitor things closely.
- resolved Oct 20, 2025, 08:32 PM UTC
Data syncing functionality has been fully restored and is stabilized.
SMS Delivery Delays & Failures
Affected: SMS Carrier Network
Timeline · 4 updates
- investigating Aug 28, 2025, 06:08 PM UTC
We are investigating reports of increased delays and failures in delivering text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US, and are working to determine if our services are impacted.
- identified Aug 28, 2025, 08:33 PM UTC
We have confirmed that our short code is affected by an ongoing carrier network issue impacting SMS delivery to multiple networks in the US. Our team continues to work with our SMS provider and monitor the situation closely. SMS messages may experience delays or failures during this time. We will provide updates as soon as we receive more information or see service improvements. We apologize for any inconvenience this may cause.
- monitoring Aug 28, 2025, 09:38 PM UTC
SMS delivery is functioning normally based on current monitoring. We're continuing to watch things closely as the issue fully resolves. We'll keep monitoring to make sure everything remains stable before closing this incident.
- resolved Aug 28, 2025, 11:03 PM UTC
This incident has been resolved.
Errors sending parent emails in Ruvna Attendance
Affected: Attendance
Timeline · 5 updates
- investigating Jan 08, 2025, 02:11 PM UTC
We are currently investigating reports of increased errors and issues with sending parent emails through Ruvna Attendance.
- investigating Jan 08, 2025, 02:41 PM UTC
We are continuing to investigate this issue.
- identified Jan 08, 2025, 02:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 08, 2025, 02:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 08, 2025, 03:18 PM UTC
This incident has been resolved.