Runa incident

Cinépolis: Boleto Formatos diferenciados (JR, IMAX, 4DX,ScreenX de Lunes a Domingo) MX orders are failing

Minor Resolved View vendor source →

Runa experienced a minor incident on July 21, 2026 affecting Gift Processing, lasting 13d 23h. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 11:03 PM UTC
Resolved
Aug 04, 2026, 10:11 PM UTC
Duration
13d 23h
Detected by Pingoru
Jul 21, 2026, 11:03 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating Jul 21, 2026, 11:03 PM UTC

    We are currently investigating an issue causing some orders of Cinépolis: Boleto Formatos diferenciados (JR, IMAX, 4DX,ScreenX de Lunes a Domingo) MX (CINEBO-MX) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. resolved Aug 04, 2026, 10:11 PM UTC

    This incident has been resolved.