Runa experienced a minor incident on July 11, 2026 affecting Gift Processing, lasting 2d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2026, 09:05 AM UTC
We are currently investigating an issue causing some orders of Decathlon NL (DECA-NL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Jul 11, 2026, 09:05 AM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- investigating Jul 11, 2026, 09:10 AM UTC
We are currently investigating an issue causing some orders of Decathlon NL (DECA-NL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Jul 11, 2026, 09:12 AM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- investigating Jul 11, 2026, 09:15 AM UTC
We are currently investigating an issue causing some orders of Decathlon NL (DECA-NL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Jul 13, 2026, 10:14 AM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- investigating Jul 13, 2026, 10:19 AM UTC
We are currently investigating an issue causing some orders of Decathlon NL (DECA-NL) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- resolved Jul 13, 2026, 05:18 PM UTC
This incident has been resolved.