Runa experienced a minor incident on April 26, 2026 affecting Gift Processing, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 26, 2026, 12:38 PM UTC
We are currently investigating an issue causing some orders of Sainsbury's UK (SAINS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Apr 26, 2026, 01:28 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- investigating Apr 26, 2026, 01:30 PM UTC
We are currently investigating an issue causing some orders of Sainsbury's UK (SAINS-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Apr 26, 2026, 01:43 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- resolved Apr 26, 2026, 02:43 PM UTC
This incident has been resolved.