Runa experienced a minor incident on June 6, 2026 affecting Gift Processing, lasting 2d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 06, 2026, 07:09 AM UTC
We are currently investigating an issue causing some orders of Ticketmaster FR (TKM-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Jun 06, 2026, 07:49 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- investigating Jun 06, 2026, 07:49 PM UTC
We are currently investigating an issue causing some orders of Ticketmaster FR (TKM-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Jun 06, 2026, 08:14 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- investigating Jun 06, 2026, 08:14 PM UTC
We are currently investigating an issue causing some orders of Ticketmaster FR (TKM-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Jun 08, 2026, 12:08 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- investigating Jun 08, 2026, 12:37 PM UTC
We are currently investigating an issue causing some orders of Ticketmaster FR (TKM-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- resolved Jun 08, 2026, 05:48 PM UTC
This incident has been resolved.