Runa incident

HelloFresh DE orders are failing

Minor Resolved View vendor source →

Runa experienced a minor incident on April 23, 2026 affecting Gift Processing, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 12:14 PM UTC
Resolved
Apr 23, 2026, 12:54 PM UTC
Duration
40m
Detected by Pingoru
Apr 23, 2026, 12:14 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating Apr 23, 2026, 12:14 PM UTC

    We are currently investigating an issue causing some orders of HelloFresh DE (HFRESH-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. resolved Apr 23, 2026, 12:54 PM UTC

    This incident has been resolved.