Runa incident

Alltricks FR orders are failing

Started
Apr 01, 2026, 02:17 PM UTC
Resolved
Ongoing
Duration
● 32d 9h
Detected by Pingoru
Apr 01, 2026, 02:17 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating Apr 01, 2026, 02:17 PM UTC

    We are currently investigating an issue causing some orders of Alltricks FR (ALLTCK-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring Apr 01, 2026, 08:59 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. investigating Apr 01, 2026, 09:02 PM UTC

    We are currently investigating an issue causing some orders of Alltricks FR (ALLTCK-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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