Runa experienced a minor incident on April 1, 2026 affecting Gift Processing, lasting 42d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2026, 02:17 PM UTC
We are currently investigating an issue causing some orders of Alltricks FR (ALLTCK-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Apr 01, 2026, 08:59 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- investigating Apr 01, 2026, 09:02 PM UTC
We are currently investigating an issue causing some orders of Alltricks FR (ALLTCK-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- resolved May 13, 2026, 08:13 PM UTC
This incident has been resolved.