Runa incident

Xbox Game Pass Ultimate 3 Month CA orders are failing

Runa experienced a minor incident on May 20, 2026 affecting Gift Processing, lasting 7h 11m. The incident has been resolved; the full update timeline is below.

Started: May 20, 2026, 07:54 PM UTC
Resolved: May 21, 2026, 03:06 AM UTC
Duration: 7h 11m
Detected by Pingoru: May 20, 2026, 07:54 PM UTC

Affected components

Gift Processing

Update timeline

investigating May 20, 2026, 07:54 PM UTC

We are currently investigating an issue causing some orders of Xbox Game Pass Ultimate 3 Month CA (XBXGP3-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
monitoring May 21, 2026, 02:06 AM UTC

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
resolved May 21, 2026, 03:06 AM UTC

This incident has been resolved.