Runa incident

HelloFresh DE orders are failing

Minor Resolved View vendor source →

Runa experienced a minor incident on May 19, 2026 affecting Gift Processing, lasting 6h 44m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 09:21 AM UTC
Resolved
May 19, 2026, 04:05 PM UTC
Duration
6h 44m
Detected by Pingoru
May 19, 2026, 09:21 AM UTC

Affected components

Gift Processing

Update timeline

  1. investigating May 19, 2026, 09:21 AM UTC

    We are currently investigating an issue causing some orders of HelloFresh DE (HFRESH-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. resolved May 19, 2026, 04:05 PM UTC

    This incident has been resolved.