Runa incident

Hanna Andersson US orders are failing

Minor Resolved View vendor source →

Runa experienced a minor incident on May 17, 2026 affecting Gift Processing, lasting 20h 58m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2026, 08:08 PM UTC
Resolved
May 18, 2026, 05:07 PM UTC
Duration
20h 58m
Detected by Pingoru
May 17, 2026, 08:08 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating May 17, 2026, 08:08 PM UTC

    We are currently investigating an issue causing some orders of Hanna Andersson US (HANAN-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. resolved May 18, 2026, 05:07 PM UTC

    This incident has been resolved.