Runa incident

Emart KR orders are failing

Minor Resolved View vendor source →

Runa experienced a minor incident on May 9, 2026 affecting Gift Processing, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
May 09, 2026, 08:43 AM UTC
Resolved
May 11, 2026, 10:02 AM UTC
Duration
2d 1h
Detected by Pingoru
May 09, 2026, 08:43 AM UTC

Affected components

Gift Processing

Update timeline

  1. investigating May 09, 2026, 08:43 AM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring May 09, 2026, 11:22 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. investigating May 09, 2026, 11:23 AM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  4. monitoring May 09, 2026, 02:00 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  5. investigating May 09, 2026, 02:03 PM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  6. monitoring May 09, 2026, 03:00 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  7. investigating May 09, 2026, 03:03 PM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  8. monitoring May 09, 2026, 10:13 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  9. investigating May 09, 2026, 10:18 PM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  10. monitoring May 10, 2026, 02:48 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  11. investigating May 10, 2026, 02:48 AM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  12. monitoring May 10, 2026, 04:02 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  13. investigating May 10, 2026, 04:03 AM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  14. monitoring May 11, 2026, 01:26 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  15. investigating May 11, 2026, 01:48 AM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  16. monitoring May 11, 2026, 02:29 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  17. investigating May 11, 2026, 02:33 AM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  18. monitoring May 11, 2026, 04:00 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  19. investigating May 11, 2026, 04:08 AM UTC

    We are currently investigating an issue causing some orders of Emart KR (EMA-KR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  20. resolved May 11, 2026, 10:02 AM UTC

    This incident has been resolved.