Runa incident

Visa® Reward Virtual Account, 6 Month Expiration CA orders are failing

Runa experienced a minor incident on May 4, 2026 affecting Gift Processing, lasting 14h 7m. The incident has been resolved; the full update timeline is below.

Started: May 04, 2026, 04:01 PM UTC
Resolved: May 05, 2026, 06:09 AM UTC
Duration: 14h 7m
Detected by Pingoru: May 04, 2026, 04:01 PM UTC

Affected components

Gift Processing

Update timeline

investigating May 04, 2026, 04:01 PM UTC

We are currently investigating an issue causing some orders of Visa® Reward Virtual Account, 6 Month Expiration CA (VISA-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
monitoring May 05, 2026, 06:06 AM UTC

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
resolved May 05, 2026, 06:09 AM UTC

This incident has been resolved.