Rudderstack incident

Event ingestion issue for Starter and Growth customers in US

Critical Resolved View vendor source →

Rudderstack experienced a critical incident on May 8, 2026 affecting Data Ingestion (US), lasting 15m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 02:47 AM UTC
Resolved
May 08, 2026, 03:02 AM UTC
Duration
15m
Detected by Pingoru
May 08, 2026, 02:47 AM UTC

Affected components

Data Ingestion (US)

Update timeline

  1. investigating May 08, 2026, 02:47 AM UTC

    We are currently investigating the issue. Enterprise customers are NOT affected by this issue.

  2. investigating May 08, 2026, 02:49 AM UTC

    AWS is having a major issue with load balancers which is also affecting our ingestion layer. We are working to fix the issue.

  3. monitoring May 08, 2026, 02:55 AM UTC

    We are seeing improvement on event ingestion metrics, currently monitoring.

  4. monitoring May 08, 2026, 02:58 AM UTC

    We are seeing significant improvement in event ingestion, the team is still monitoring.

  5. resolved May 08, 2026, 03:02 AM UTC

    This incident has been resolved.