Rossum incident

System outage

Critical Resolved View vendor source →

Rossum experienced a critical incident on July 15, 2025 affecting EU Ireland and Japan Tokyo and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 10:06 AM UTC
Resolved
Jul 15, 2025, 10:29 AM UTC
Duration
23m
Detected by Pingoru
Jul 15, 2025, 10:06 AM UTC

Affected components

EU IrelandJapan TokyoEU FrankfurtUS east coast

Update timeline

  1. investigating Jul 15, 2025, 10:06 AM UTC

    We are currently experiencing a system-wide outage. Our team is already investigating the situation.

  2. investigating Jul 15, 2025, 10:10 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 15, 2025, 10:14 AM UTC

    The issue (broken DNS resolution) has been identified. The team is gradually rolling out the fix.

  4. monitoring Jul 15, 2025, 10:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 15, 2025, 10:29 AM UTC

    This incident has been resolved.