Robly incident

Website Under Heavy Load

Minor Resolved View vendor source →

Robly experienced a minor incident on May 17, 2018 affecting Web Portal and Email Delivery and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2018, 02:28 PM UTC
Resolved
May 17, 2018, 05:37 PM UTC
Duration
3h 8m
Detected by Pingoru
May 17, 2018, 02:28 PM UTC

Affected components

Web PortalEmail DeliveryAPI

Update timeline

  1. investigating May 17, 2018, 02:28 PM UTC

    We are currently investigating this issue. We are seeing slowdown or timeout issues with import/exports, the campaign builder, and website navigation.

  2. investigating May 17, 2018, 02:30 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 17, 2018, 03:38 PM UTC

    We have isolated the cause of this incident and are working to restore normal functionality. The delays experienced earlier should be resolved.

  4. resolved May 17, 2018, 05:37 PM UTC

    This incident has been resolved.