Robly experienced a notice incident on October 1, 2018 affecting Web Portal and Email Delivery and 1 more component, lasting 21h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 01, 2018, 03:25 PM UTC
Campaign sends and scheduling and list importing is affected. The issue has been identified and we are working to restore regular functionality.
- identified Oct 01, 2018, 03:55 PM UTC
Waiting and queued campaigns should resume shortly.
- identified Oct 01, 2018, 06:19 PM UTC
Campaigns have resumed sending though residual delays are still clearing up.
- identified Oct 01, 2018, 08:11 PM UTC
Residual delays are continuing to dwindle and clear up. We expect the system to run a bit more slowly throughout the remainder of the day.
- monitoring Oct 01, 2018, 09:25 PM UTC
Most campaign sending delays have been resolved; however, the system will continue running more slowly than normal.
- monitoring Oct 02, 2018, 03:48 AM UTC
All systems have returned to normal.
- monitoring Oct 02, 2018, 03:48 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 02, 2018, 01:03 PM UTC
This incident has been resolved.