Robly experienced a critical incident on October 29, 2020 affecting Web Portal and Email Delivery and 1 more component, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 29, 2020, 04:44 PM UTC
Around 10:00am EST a third party service declared an outage that is impacting users from accessing our site. Our engineers identified the issue and are working with the third party to resolve it. We will continue to monitor the situation and provide updates as they become available.
- identified Oct 29, 2020, 04:44 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 29, 2020, 06:39 PM UTC
We’re experiencing a service outage with our Servers. Our team is currently working to restore the service. We apologize for any inconvenience.
- identified Oct 29, 2020, 08:27 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 30, 2020, 10:20 AM UTC
We are continuing to work on a fix for this issue. We apologize for any inconvenience.
- identified Oct 30, 2020, 07:55 PM UTC
We are wrapping up internal testing to confirm that everything is working as it should. We expect to be back up and running shortly. Thank you for your patience and again, we sincerely apologize for any inconvenience.
- monitoring Oct 30, 2020, 08:29 PM UTC
Thank you for your patience! Robly is back up and running, but we are still working on a few things. Some historical data may be temporarily affected.
- resolved Oct 30, 2020, 10:14 PM UTC
Our engineers have validated that the issue has been resolved and all affected services are now operational. We sincerely apologize for the inconvenience and thank you for your patience.