Robly experienced a minor incident on November 27, 2021 affecting Web Portal and API, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 27, 2021, 05:10 PM UTC
Our engineers have identified an issue involving delays in the Import Contact Process starting at 3:05 am EST on November 27th. Only the Import Contact Process is affected. We will provide another update in an hour or as soon as more information becomes available.
- identified Nov 27, 2021, 06:10 PM UTC
Our engineers are continuing to work toward a fix for the Import Contact Process. We will provide another update in an hour or as soon as more information becomes available.
- identified Nov 27, 2021, 07:08 PM UTC
Our engineers are continuing to work toward a fix for the Import Contact Process. We will provide another update in an hour or as soon as more information becomes available.
- identified Nov 27, 2021, 09:30 PM UTC
Our engineers are continuing to work toward a fix for the Import Contact Process. We will provide another update in an hour or as soon as more information becomes available.
- identified Nov 28, 2021, 01:27 AM UTC
Our engineers are continuing to work toward a fix for the Import Contact Process. We will provide another update in an hour or as soon as more information becomes available.
- resolved Nov 28, 2021, 06:01 PM UTC
Our engineering Team has identified and resolved the issue involving delays in the Import Contact Process. Import Contact Process and all other services are operating normally at this time.